Customer Support Overview

Support is available to customers with an active software maintenance agreement, while higher levels of technical customer support can be made available based on your specific needs. If you’re evaluating one of our products, ThoughtWorks Studios provides you with a dedicated support team during your evaluation period. After purchasing one of our tools or our suite of tools, our team of sales and support engineers can help you quickly solve your installation, usage and maintenance issues.

Community Support

Self-service and community-based support is available to all customers by way of our community website. You can find fixes to situations you are facing, participate in discussions, submit questions, and benefit from the experience of others.

Enterprise Support

Support is available to customers with an active software maintenance agreement via our online Customer Portal or calling +1 415 570-8866 (24 hours/day). Higher levels of technical customer support can be made available based on your specific needs. Please contact us for more details.

Knowledge Base

Our Knowledge Base contains guidance for users and administrators of our products, ranging from novice to expert. Below are some popular topics, curated by our customer support team. Feel free to browse our Knowledge Base in its entirety for a more comprehensive list.

Product Documentation

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