Information Centre Software Teams Improves Development Workflow

In a few months, the team implemented Mingle as the foundation of their iteration and release management process.


The Information Centre (IC) provides vast amounts of healthcare information for the National Health Services (NHS), England’s public healthcare system, and its development group has numerous teams working on various projects. Within eight months of their initial trial, more than 60 people on 11 teams were using Mingle for some part of their project management process.

Download PDF

“Mingle provides us increased visibility to see our workflow through the entire lifecycle. Now we can focus on product development, rather than focusing on our project management tool. ”

Nick Porthouse, IT Development Manager, Information Centre for Health & Social Care

The Challenge

  • Information generated by the IC is critical to day-to-day activities.
  • Development group works on up to 60 software projects at one time.
  • Each IC project is managed by a four-person team, many people work on multiple projects.
  • Each project is different, and each team works in its own way.
  • The team relied upon a physical card wall which was located on different floors of the building – team members were traversing the building to collaborate.
  • The card wall was not a dependable planning tool. Cards would fall off and it was difficult to keep the wall up as a permanent planning structure.

How did Mingle help?

  • Improved collaboration and communication.
  • Time-saving on project management.
  • Better reporting and documentation.
  • Organic adoption of best practices.

The Results

The following has created an ever-increasing number of development teams at the IC using Mingle

    • Better Documentation.
    • Teams have become a more close-knit and cohesive.
    • Greater overall project visibility.
    • Less tedious work.
  • Ability to show business members ongoing status of product development.
  • Managers are more engaged throughout the development process.

Read the full NHS Case Study (PDF)